NOTICE OF PRIVACY PRACTICES

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Introduction:

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Welcome to MYMEDI-PAL. This Notice of Privacy Practices describes how we handle your health information. While we do not provide physical treatment, we handle your health information in connection with the services we offer, such as telehealth sessions, in-person office sessions, and navigating health system processes. Protecting your privacy is important to us, and this notice explains how we safeguard your health information.

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How We Use and Disclose Health Information:

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• Services Provided: We may use your health information to provide you with telehealth sessions, in-person office sessions, navigating insurance processes and related services. This may include sharing information with healthcare providers, coaches, insurers, and other entities involved in your care or services.

• Payment: We may use and disclose your health information to obtain payment for the services we provide to you. This may include other payer, and providing necessary information to facilitate payment.

• Company Operations: We may use and disclose your health information for our company operations, such as quality improvement activities, customer service, and administrative purposes.

• Appointment Reminders: We may use and disclose your health information to remind you of upcoming appointments for services or care.

• Health-Related Benefits and Services: We may use and disclose your health information to provide you with information about health- related benefits or services that may be of interest to you.

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Your Rights:

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You have certain rights with respect to your health information:

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• Right to Inspect and Obtain a Copy: You have the right to inspect and obtain a copy of your health information that we maintain.

• Right to Request Amendment: You may request an amendment to your health information if you believe it is inaccurate or incomplete.

• Right to an Accounting of Disclosures: You have the right to request an accounting of certain disclosures of your health information made by us.

• Right to Request Restrictions: You may request restrictions on how we use and disclose your health information for services, payment, or company operations.

• Right to Confidential Communications: You have the right to request confidential communications of your health information by alternative means or at alternative locations.

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Our Responsibilities:

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We are required by law to:

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• Maintain Privacy: Maintain the privacy of your health information and provide you with this Notice of Privacy Practices.

• Abide by Notice: Abide by the terms of this Notice of Privacy Practices.

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Contact Information:

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If you have any questions or concerns about this Notice of Privacy Practices or our privacy practices, please contact:

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MYMEDI-PAL

15720 Brixham Hill Avenue, Suite 300

Charlotte, NC 28277

704-401-5269

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Changes to this Notice:

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We reserve the right to change the terms of this Notice of Privacy Practices at any time. Any changes will apply to all health information we maintain. Updated versions of this Notice will be available upon request.