Terms & Conditions Agreement
PLEASE READ THESE TERMS AND CONDITIONS (“AGREEMENT” OR “TERMS”) CAREFULLY BEFORE USING THE SITE AND THE SERVICES OFFERED BY MYMEDI-PAL, LLC and its affiliates (collectively, “MYMEDI-PAL” or “we” “our” or “us”). This Agreement sets forth the legally binding terms and conditions for your use of https://www.mymedipal.com/ and any other URLs and websites owned and operated by or blogs, newsletters, podcasts or media produced or created by MYMEDI-PAL, LLC and its affiliates.
The following terms and conditions govern all use of the Site and all content, services and products available at or through the Site by the user (“user” “you” or “your”). The Site is offered subject to your acceptance of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, the policies identified in Section 2 below) and procedures that may be published from time to time on this Site by MYMEDI-PAL (collectively, the “Agreement”).
Please read this Agreement carefully before accessing or using the Site. By accessing or using any part of the Site, you agree to become bound by the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any of the services. This Agreement applies to all users of the Site.
We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Site thereafter.
Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page each time you access this Site, so you are aware of any changes, as they are binding on you.
If you have any questions, contact us at mymedi-pal@outlook.com. The goal is to make the website accessible to all. Therefore, when viewing and navigating the site, if you note any feature, content and/or function not working, please contact us at mymedi-pal@outlook.com and in subject line – please note: WEBSITE ISSUES so this can be quickly addressed.
A. Web-Based Educational platform
[1] MYMEDI-PAL provides opportunities for users, who comply with MYMEDI-PAL’s policies to access informational and educational materials in a variety of formats (“educational content”), access to blogs, newsletters, podcasts, webinars (live and/or recorded) , in-person educational lectures and purchase or participate in MYMEDI-PAL educational, navigation, advocacy, consultation, caregiver-support, and care-coordination services.
[2] MYMEDI-PAL makes no representation, warranty or covenant, or guarantee either express or implied, that use of the Site and/or any offered service will result in better health, physical fitness, any positive effects on mental well-being, symptom relief, or any particular results or consequences, at all.
[3] MYMEDI-PAL does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside MYMEDI-PAL’s control. You use the MYMEDI-PAL site and services at your own risk.
B. Medical Disclaimer
[1] Nothing stated or posted by MYMEDI-PAL and its affiliates is intended to be, must not be taken to be, the practice of medicine. MYMED-PAL is not providing medical advice or diagnoses. MYMEDI-PAL is not intended to treat any illness or disease and the services should not be interpreted as medical advice or diagnoses. The services provided are for educational and informational purposes to assist in navigating your healthcare journey. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this Site and /or use of its Services. We strongly urge and advise you to consult with your physician (or other qualified health-care provider) before making any changes in your lifestyle and routine.
[2] IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 9-1-1 FOR EMERGENCY MEDICAL SERVICES.
[3] MYMEDI-PAL does not provide second opinions, financial and mental health advice. You should seek your own health care professional for second opinions. Also, you should seek professional services of a financial expert and mental health specialist for financial and mental health concerns, respectively.
[4] MYMEDI-PAL services and content provided are not intended to replace a one-on-one relationship with qualified healthcare professional or a substitute for consultations with qualified health professions who are familiar with your individual medical history or health needs.
[5] Even if MYMEDI-PAL takes every precaution to ensure that the content of the web-based platform and its services is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules and regulations, there may be delays, omissions or inaccuracies in the information contained on web-based platforms, associated educational content and/or services provided. MYMEDI-PAL is not responsible for any errors or omissions, or for the results obtained from the use of this information.
C. Appointment scheduling/registration
[1] MYMEDI-PAL services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old. Individuals under the age of 18 must at all times use MYMEDI-PAL services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In such cases, the adult is the user and is responsible for any and all activities and transactions that involve the applicable minor on the Site.
[2] By acknowledging and agreeing to these Terms and Conditions as part of the MYMEDI-PAL intake and registration process, you acknowledge that you understand and agree that you are personally responsible for payment of all services rendered. You also understand that if you suspend or terminate any services, any fees for professional services already rendered will be immediately due and payable. You agree to pay all balances over 90 days from the original due date, as well as applicable court costs and reasonable collection and attorneys’ fees incurred in collecting any amount due, to the extent permitted by law.
[3] You will need to provide your first and last name, email address, credit card information, billing address and phone number.
[4] Any client of MYMEDI-PAL agrees and understands in providing an email that is shared by another individual accepts that using a shared email will allow the sharing and access to their personal health information and shall not hold MYMEDI-PAL liable for any information obtained in such circumstances.
[5] You must keep your account information up-to-date and accurate at all times, including a valid email address. In order to utilize the paid services on the Site, you must provide and maintain a valid payment method, such as valid credit card information, with MYMEDI-PAL's merchant services provider, Square. For information on Square, and your payment information, please visit website link: https://squareup.com/us/en/legal/general/privacy
[6] If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement.
[7] MYMEDI-PAL reserves the right to refuse service to anyone, for any reason or no reason, at any time and to terminate any accounts.
[8] Please see and review CANCELLATION and NO SHOW POLICY when scheduling appointments with MYMEDI-PAL.
[9] MYMEDI-PAL provides self-pay services and does not accept or bill health insurance at this time.
[10] MYMEDI-PAL offers non-clinical healthcare navigation, education, advocacy, and support services. Services may include appointment preparation, educational diagnosis navigation, health-record review and navigation consultation, caregiver support/coaching, and comprehensive care coordination. Available services, current fees, and general service descriptions are provided on the MYMEDI-PAL website or communicated to the client before purchase.
Each service is limited to the scope and deliverables identified in the applicable service description, order confirmation, invoice, or individualized written scope, when applicable. Services or work outside the purchased scope may require an additional fee, upgraded service, or separate engagement.
[11] Certain MYMEDI-PAL services are offered for a fixed fee based upon a defined scope and deliverable. Other services, including complex or ongoing care-coordination engagements, may be individually scoped and priced based upon the client's needs and the anticipated level of support.
The purchase of a fixed-price service does not entitle the client to unlimited consultation time, communications, record review, follow-up, or ongoing navigation unless expressly included in the service purchased.
[12] When a service includes a consultation or scheduled session, the duration and number of sessions included will be identified in the applicable service description, booking confirmation, or individualized scope.
Additional consultation time or additional sessions requested by the client are not automatically included and may require an additional fee or separate booking.
MYMEDI-PAL may offer a complimentary introductory or clarity call to help determine whether a MYMEDI-PAL service may fit the prospective client's navigation needs. An introductory or clarity call is not a medical consultation, does not include medical-record review, and does not establish a treating physician-patient relationship.
[13] Turnaround times vary by service and will be identified in the applicable service description or order confirmation.
Unless otherwise stated, the turnaround period begins after MYMEDI-PAL has received all information required to begin the service, including applicable payment, completed intake information, requested records, and required authorizations.
Delays in submitting requested information or records may extend the completion date.
[14] MYMEDI-PAL may offer expedited or priority processing for certain services for an additional fee and subject to availability. Priority processing changes the anticipated turnaround time only and does not expand the scope or deliverables of the underlying service.
[15] When health-record review is included in a purchased service, MYMEDI-PAL will review records for educational, organizational, advocacy, and healthcare-navigation purposes within the scope of that service.
Submission of records does not automatically mean that all submitted records will be reviewed. Records exceeding an established service allowance, records submitted after review has begun, supplemental records, or records unrelated to the purchased service may require additional fees, additional processing time, or a different service.
Health-record review does not constitute an independent diagnosis, second medical opinion, medical-necessity determination, utilization review, treatment recommendation, or evaluation of whether a healthcare professional met an applicable standard of care.
[16] Care-coordination services may involve ongoing navigation, advocacy, organization, case-management support, appointment preparation, authorized provider-office communication, record organization, and other agreed-upon navigation activities.
Because the needs of each client may differ, the specific scope, duration, deliverables, communication expectations, and fees for a comprehensive care-coordination engagement may be established in an individualized written scope, service confirmation, or addendum.
Care coordination does not include diagnosis, treatment, prescribing, medication management, medical-necessity determinations, utilization review, legal representation, or financial advice.
[17] Caregiver support/coaching services are intended to assist caregivers with healthcare organization, preparation, communication, advocacy skills, and navigation of healthcare-system processes.
Caregiver support/coaching is not medical care, mental-health therapy, crisis counseling, or treatment of either the caregiver or care recipient. When services involve another person's healthcare information or communication with that person's healthcare providers, MYMEDI-PAL may require appropriate authorization before accessing, using, or disclosing information related to that individual.
[18] A new diagnosis, newly submitted records, additional healthcare concerns, additional consultations, continued navigation after completion, or requests materially outside the originally purchased service may constitute additional work.
MYMEDI-PAL will determine whether such requests can be addressed through an additional fee, service upgrade, or separate engagement before performing additional work.
[19] Current fees are provided on the MYMEDI-PAL website or communicated before purchase and are subject to change prospectively. The fee applicable to a client is the fee associated with the service at the time of purchase unless otherwise agreed in writing.
Clients are financially responsible for all services they purchase or authorize.
[20] A fixed-deliverable service is considered completed when MYMEDI-PAL has provided the deliverable and any consultation or follow-up expressly included with that service.
Completion of one service does not create an obligation for MYMEDI-PAL to provide continuing navigation, additional record review, follow-up consultations, or ongoing support unless those services have been separately purchased or agreed upon.
[21] Scheduled consultations and sessions are subject to MYMEDI-PAL's applicable Cancellation and No-Show Policy.
No refund will be provided for services already rendered or substantially completed.
Any refund or cancellation rights applicable before work begins will be governed by the cancellation/refund terms presented with the applicable service.
D. Third Party Sites
[1 ] MYMEDI-PAL is not responsible for the availability of outside websites or resources linked to or referenced on the Site. MYMEDI-PAL does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources. MYMEDI-PAL does not monitor or investigate such websites and is not responsible for the content, functionality, or practices of such websites or widgets. You agree that MYMEDI-PAL shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or resources. If you decide to leave the Site and access any third-party website, you do so at your own risk. MYMEDI-PAL suggests that you read the terms of use and privacy policies (if any) on those third-party websites.
[2] MYMEDI-PAL does not prioritize any affiliate relationship over the needs of our users when making recommendations or providing information to users.
[3] MYMEDI-PAL may provide virtual sessions and electronic communications through secure third-party platforms, including MYMEDI-PAL's designated electronic medical record (EMR), video-conferencing, client portal, or other communication platforms. By utilizing MYMEDI-PAL services, clients acknowledge that virtual and electronic communications involve certain technical and privacy risks. MYMEDI-PAL takes reasonable measures to protect client information when using these platforms. Clients are responsible for maintaining the privacy and security of their own devices, email accounts, login credentials, and physical surroundings during virtual sessions. Clients may contact MYMEDI-PAL with questions regarding available communication methods.
E. Resolutions of Disputes and Release
[1] In the event a dispute arises between you and MYMEDI-PAL, please contact MYMEDI-PAL. Any dispute arising from or relating to the subject matter of this Agreement shall be finally settled by arbitration in Mecklenburg County, North Carolina, using the English language in accordance with the Arbitration Rules and Procedures of American Arbitration Association (“AAA”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected in accordance with the Arbitration Rules and Procedures of AAA. The arbitrator’s award shall be final and binding. The prevailing party in any arbitration or other proceeding arising under this Agreement shall be entitled to receive reimbursement of its reasonable expenses (including reasonable attorneys’ fees, expert witness fees and all other expenses) incurred in connection therewith. Judgment upon the award so rendered may be entered in a court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be. Notwithstanding the foregoing, each party shall have the right to institute an action in a court of proper jurisdiction for injunctive or other equitable relief pending a final decision by the arbitrator. For all purposes of this Agreement, the parties’ consent to exclusive jurisdiction and venue in the United States Federal Courts or state courts located in the District of North Carolina. Use of the Site is not authorized in any jurisdiction that does not give effect to all provisions of the Agreement, including without limitation, this section. You and MYMEDI-PAL agree that any cause of action arising out of or related to the Site (including, but not limited to, any services provided or made available therein) or this Agreement must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.
[2] You hereby consent to, and waive all defenses of lack of personal jurisdiction with respect to venue and jurisdiction in the state and federal courts of North Carolina. You further agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim is initiated in court rather than in arbitration you and MYMEDI-PAL waive any right to a jury trial.
[3] In the event a dispute arises between you and another user or a third party, MYMEDI-PAL encourages you to contact the user or third party to resolve the dispute amicably. If you have a dispute with one or more users or users you release MYMEDI-PAL (and MYMEDI-PAL officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
[4] If users or a user and a third party have a dispute resulting from Content or relating to a user’s use of the Site, they must resolve such dispute amongst themselves. MYMEDI-PAL has no obligation to resolve disputes between users or between users and outside parties. MYMEDI-PAL will not make judgments regarding legal issues or claims.
[5] You may also report user-to-user disputes to your local law enforcement, postmaster general, or a certified mediation or arbitration entity, as applicable.
[6] You release MYMEDI-PAL (and MYMEDI-PAL officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.
F. MYMEDI-PAL’s Intellectual Property (IP)
[1] The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by MYMEDI-PAL, our licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These Terms permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site.
G. Digital Millennium Copyright Act (“DMCA”) Policy/ IP
[1] Please notify MYMEDI-PAL of infringing or unlawful content, please provide MYMEDI-PAL with the following information:
- Your name, address, telephone number and e-mail address;
- A description of the exact location on the Site of the infringing or unlawful content;
- A description of the claimed infringing or unlawful content, specifying which parts you believe infringe or are unlawful and which parts you believe should be removed;
- In the event that you believe that the content infringes your rights, please include a detailed statement specifying your asserted rights and why the content infringes them;
- In the event that you believe that the content is unlawful, please include a detailed statement specifying why you believe that the content breaches a particular law; and
- A sworn and signed statement that the information provided is accurate and that you are directly or indirectly damaged by the content.
- MYMEDI-PAL may be notified of claims of intellectual property infringement by mailing or emailing the above requested information:
MYMEDI-PAL
Attn: Ava Hudson
Address: 15720 Brixham Hill Avenue
Suite 300
Charlotte, NC 28277
Email: mymedi-pal@outlook.com
H. Subpoena and/or Medical Record Fees
[1] If MYMEDI-PAL has to provide any information concerning you, your account, and/or your use of the Site or services, in response to a subpoena, court order, or other legal, governmental, or regulatory inquiry related to your account, then we may charge you for our costs. These fees may include legal fees, and labor fees, for the time our employees spend retrieving such information and records, preparing documents, and/or participating in any depositions or discovery proceeding.
[2] If a client desires a personal hard copy of records, there will be a fee $0.35 per page